Vape Valley Australia (“Vape Valley”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting our customer support team.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
- Information We Collect
Depending on how you interact with us, we may collect:
- Your name and contact details.
- Billing and delivery information.
- Email address and other communication details.
- Order and purchase information.
- Information you provide when contacting customer support.
- Website usage, device, browser and technical information.
- IP address and information collected through cookies or similar technologies.
- Any other information you voluntarily provide to us.
We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our website.
- How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Arrange delivery and provide tracking information.
- Communicate with you about your order or enquiries.
- Provide customer support.
- Confirm or verify transaction details where reasonably necessary.
- Improve our website, products and services.
- Prevent fraud, misuse, or unauthorised activity.
- Maintain website security.
- Meet applicable legal and regulatory obligations.
- Send marketing communications where permitted and where you have provided the necessary consent.
We do not use your personal information for purposes that are unrelated to the services you have requested unless permitted or required by law.
- Payment Information
Payments may be processed through third-party payment services or financial institutions.
Where payment information is processed by a third-party payment provider, that provider may collect and process your payment details in accordance with its own privacy policy and security procedures.
We do not intend to store complete payment card details on our own systems unless this is specifically required and lawfully permitted.
- Delivery Information
To fulfil an order, we may need to provide relevant information, such as your name, delivery address and contact details, to shipping or delivery providers.
This information is used solely for purposes connected with delivering your order and resolving delivery-related issues.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to help us:
- Keep the website functioning properly.
- Remember preferences.
- Understand website traffic and usage.
- Improve website performance and functionality.
- Detect security issues and fraudulent activity.
You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of parts of the website.
- Sharing Personal Information
We may disclose personal information where reasonably necessary to:
- Shipping and delivery providers.
- Payment processors and financial institutions.
- Website hosting, security, analytics and technology providers.
- Professional advisers and service providers.
- Government authorities, regulators or law-enforcement agencies where required or permitted by law.
- Other parties where you have authorised or requested the disclosure.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
- Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore understand that information transmitted over the internet may carry some level of risk.
- Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and meeting applicable legal or regulatory requirements.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any applicable retention obligations.
- Access and Correction
You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.
We may need to verify your identity before responding to an access or correction request.
- Marketing Communications
If we send you promotional communications, you may request to stop receiving them by using the unsubscribe option included in the communication or by contacting us directly.
Transactional communications, such as order confirmations, delivery updates and important service messages, may still be sent where necessary to provide services you have requested.
- Children’s Privacy
Our website and services are intended for adults who are legally permitted to purchase the products offered.
We do not knowingly collect personal information from individuals who are not legally permitted to use our services. If you believe that a minor has provided personal information to us, please contact us so that we can investigate and take appropriate action.
- Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
- Overseas Disclosure
Some technology, payment, hosting, analytics or other service providers we use may operate outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the disclosure and handling of that information comply with applicable privacy requirements.
- Privacy Complaints
If you believe we have mishandled your personal information, please contact us and provide details of your concern.
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the relevant Australian privacy regulator.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.
The latest version will be published on this page, together with the date it was last updated.
- Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact Vape Valley Australia through the contact details provided on our website.
Vape Valley Australia
Privacy enquiries: Please use our website contact or customer support channel.