Shipping Policy
Vape Valley Australia is committed to providing a reliable and transparent delivery service for eligible orders.
- Shipping Within Australia
We offer shipping within Australia for products and destinations where delivery is legally permitted.
Shipping options and applicable costs are displayed at checkout before you complete your order.
- Order Processing
Orders are processed after payment has been successfully received and verified.
We aim to dispatch orders as quickly as reasonably possible. Processing times may vary during weekends, public holidays, promotional periods or periods of high order volume.
Orders may be delayed, refused or cancelled where fulfilling the order would be inconsistent with applicable laws or regulations.
- Delivery Times
Estimated delivery times depend on the shipping method, destination and delivery provider.
Delivery timeframes are estimates only and are not guaranteed. Delays can occur due to courier disruptions, public holidays, severe weather, incorrect address information, operational issues or circumstances outside our reasonable control.
- Shipping Costs
Shipping charges are calculated according to the available delivery options and will be displayed during checkout.
Any applicable free-shipping offer will be subject to the conditions stated on our website at the time of purchase.
- Order Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Please allow time for the tracking information to become active after the parcel has been lodged with the delivery provider.
- Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Vape Valley Australia is not responsible for delays or additional costs caused by incorrect, incomplete or outdated delivery information supplied by the customer.
If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
- Delayed or Missing Parcels
If your parcel appears to be delayed or has not arrived within a reasonable timeframe, please contact us with your order number and tracking details.
We will assist with investigating the shipment where reasonably possible.
Where a parcel is confirmed as lost, damaged or otherwise affected during transit, the matter will be handled in accordance with applicable Australian Consumer Law and the relevant delivery provider’s procedures.
- Delivery Restrictions
Customers are responsible for ensuring that the products they order may legally be purchased, possessed and delivered to their location.
Certain vaping products may be subject to federal, state or territory restrictions. We reserve the right to decline or cancel an order where required by law or where we reasonably believe that delivery would not be lawful.
- Age Verification
Vape-related products are restricted to customers who meet applicable legal age requirements.
We may request appropriate age or identity verification before processing or delivering an order where required by law.
- Changes to This Policy
Vape Valley Australia may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery providers or applicable laws.
The latest version will be published on our website.
- Contact Us
For questions regarding shipping, tracking or delivery, please contact Vape Valley Australia through the customer-service contact details provided on our website.